Mattress365 is committed to the satisfaction of our clients. We accepts refund and exchange requests in certain situations, the following conditions must be met.
All return or exchange requests must be submitted within 30 days of delivery or pickup. Returned items must be new and in unused condition.
Items must not be damaged. Damaged items must be refused at delivery time.
All items must be returned in their original packaging. if products have been assembled or modified, we cannot take them as returns.
Special orders, custom fabrics or specific selected items are non-refundable.
Bedding and linens if opened are non refundable.
Certain products cannot be returned as some suppliers cannot take them back, such as those customized to your specifications and select mattresses without a sleep guarantee.
Exchanges can not be made for discontinued items.
If you have question regarding wether a product can be returned or exchanged please call your local Mattress365 for assistance.